Refund & Cancellation Policy

1. Return & Replacement Window

At PostDuty, we want you to love your purchase. We offer a **7-day return and replacement policy** for items that are damaged, defective, or incorrect upon arrival. If 7 days have gone by since the date of delivery, we unfortunately cannot offer you a refund or replacement.

2. Conditions for Return / Replacement

To be eligible for a return or replacement:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in its original packaging.
• You must provide proof of purchase (such as your Order ID or receipt).
• For damaged or incorrect items, we request that you email us a photo or short unboxing video showing the issue within 48 hours of delivery to postdutyswag@gmail.com.

3. Cancellations

You can request to cancel your order within **2 hours of placement**, provided the order has not already been prepared or dispatched. Once an order is processed or shipped, it cannot be cancelled. To cancel, please contact us immediately at postdutyswag@gmail.com with your Order ID.

4. Refund Processing Time

Once your return is received and inspected, we will send you an email or WhatsApp notification to confirm receipt and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and the amount will be credited back to your **original payment method (via Razorpay) within 5 to 7 business days** in accordance with standard banking channels.

5. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account or contact your credit card issuer. It may take some time before your refund is officially posted. If you have done this and still have not received your refund, please reach out to us at postdutyswag@gmail.com and we will investigate immediately.